Shipping policy
Shipping policy
Effective date: September 15, 2026
Merchant: RabbitVR (Xiamen Pingji Qianqian Tech Limited Co.)
Contact: support@rabbitvr.com
Processing time
Custom lenses typically need about one week to prepare after order and prescription confirmation, then handover to the carrier. Transit times below are business days after dispatch.
United States pricing and shipping
The base product price for eligible U.S. orders is US$59. Optional prescription upgrades may change the checkout total. Standard shipping to the United States is free via YunExpress TDZXR, with an estimated transit time of about 6–10 business days after dispatch. Customs documents reflect the actual transaction value, and orders cannot be declared as gifts.
Shipping by region (approximately 0.5 kg)
| Region | Service | Storefront shipping | Estimated transit after dispatch |
|---|---|---|---|
| United States | YunExpress TDZXR | Free shipping | About 6–10 business days |
| Canada, Australia, France | YunExpress BKZXR | Shown at checkout where available | Varies by destination |
| United Kingdom, Germany, Japan | YunExpress YTYCPREC preferred; BKZXR backup | Shown at checkout where available | Varies by destination |
| South Korea | YunExpress THZXR | Shown at checkout where available | Varies by destination |
| Other eligible EU destinations | Standard express battery line | Shown at checkout where available | Varies by destination |
| Taiwan and Hong Kong | SF Express direct | Shown at checkout where available | Varies by destination |
Shipping availability and the rate displayed at checkout control. If no shipping option appears for an address, we cannot accept the order for that destination.
Mainland China
We do not ship to mainland China through this storefront.
Customs, duties, and taxes
Import duties, VAT, GST, brokerage fees, and other destination charges are the customer’s responsibility unless checkout explicitly states that duties are included or the shipment is DDP.
Delivery estimates and tracking
Delivery estimates are not guaranteed. Customs clearance, carrier delays, weather, and other events outside our control may affect delivery time. Tracking details are provided after dispatch when available.
Questions
For shipping questions, contact support@rabbitvr.com.